Refund Policy

All sales are final. This event is rain or shine and there will be NO REFUNDS or exchanges of purchased tickets. Do not lose your ticket, as it will NOT be replaced if it is lost, stolen or destroyed. When you enter the venue your ticket will entitle you to a wristband. You must wear the wristband at all times. Anybody not wearing a wristband will be asked to leave the venue. By purchasing a ticket you consent to allow our security team to search you upon entry to the venue. All artist’s listed on the web site are currently confirmed for the event, and we reserve the right to cancel, change or reschedule any and all musical acts and venues. The holder of the ticket grants the promoter the right to use their image/likeness as captured on film, video or any other electronic medium being utilized at the event, and further understands that such images will likely be used to promote future events. Wavelength Productions, Inc. reserves the right to refuse entrance, or remove any ticket holder from the venue, for any reason.

Each ticket is good only for the event which it is issued and is not transferable. Each ticket is a limited revocable license and may be revoked and admission refunded at the sole discretion of the sponsoring organization. Nightboat Chicago and Wavelength Productions, Inc.l reserve the right, without refund of any portion of the ticket price, to refuse admission or eject any person whose actions are deemed disorderly or fails to comply with the terms and conditions contained herein. In addition, Wavelength Productions, Inc. is not responsible for lost, stolen or damaged property.

Tickets obtained from unauthorized sources may be lost, stolen or counterfeit, and if so are void. This ticket cannot be replaced if lost, destroyed or stolen. BY COMPLETING THIS PURCHASE, YOU ARE AGREEING TO ABIDE BY THE TICKET PURCHASE POLICY.

In the event of cancellation, refunds will be available for 3 weeks only. Refund information will be available at this web site. Cancellation would require that all 3 days of festival are canceled. If any day of the festival takes place in part or in full, the festival shall not be deemed to be cancelled. If the event is postponed and rescheduled for another date within 3 months of scheduled date, the ticket shall be valid for the rescheduled date, and refunds will not be issued under any circumstances. This ticket is not subject to any refund (unless show is cancelled, as outlined above) and shall bear no cash value. If issued complimentary, this ticket shall not be exchangeable. No refunds, no exchanges except as provided herein, event date & time subject to change. All rights reserved.

Wavelength Productions, Inc. are not responsible for lost or stolen tickets sent via US Mail. Customers must report any lost or missing tickets no later than 48 hours before doors open.

Privacy Policy

What information do we collect?
We collect information from you when you register on our site, place an order or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

What do we use your information for?


Any of the information we collect from you may be used in one of the following ways:

; To personalize your experience (your information helps us to better respond to your individual needs)

; To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

; To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

; To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

; To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.


How do we protect your information?


We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will be kept on file for more than 60 days in order to process your billing..


Do we use cookies?


Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart.


Do we disclose any information to outside parties?


We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


Childrens Online Privacy Protection Act Compliance


We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent


By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy


If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us


If there are any questions regarding this privacy policy you may contact us using the information below.


Website: www.NightboatChicago.com

Email: info@nightboatchicago.com

Wavelength Productions, Inc.

Phone: (847) 921-2501

Address: 1555 Shagbark Lane, Northbrook, IL 60062